FAQ

Disclaimer: For all orders please ensure you have entered the correct mailing address where you would like the package(s) to be sent to.  We are not responsible for any package(s) that are delivered to the wrong address provided to us by the customer.

 

Where is my order?  How long does it usually take for me to receive my order?

Once we have received your order(s) they will be processed in 0-2 business days.  Once processed you can expect to see your package(s) in 6-15 business days. There are cases where part(s) are not in stock and have to be back-ordered which can cause delay(s).  In these cases we try our best to contact the customer and let them know immediately.  Please let us know of any concerning situation by emailing us at support@partsavenue.ca.  Orders made on a Friday are more likely to be sent out the following business day.

 

How can we contact you?

The best way for us to respond to you is by emailing us at support@partsavenue.ca.

 

Do I get a tracking number with my order?

Absolutely, once you place an order with us, we'll email you a tracking number as soon as your product are shipped.

 

Parts arrived damaged, what can I do?

As long as you are within 2 days of receiving your package, you can send an email to support@partsavenue.ca with your order number and photo of the damage.  Please send us as many detailed pictures as possible and we will process an exchange for parts.